Legal
Billing, refunds & cancellation
Last updated 3 August 2026
Plain terms for what you pay, when you are charged, and exactly how to stop.
Claims Suite is $449.00 per month, plus applicable sales tax. Your payment method is charged when you subscribe, then automatically on the same calendar day each month, and the subscription continues until you cancel it. There is no cancellation fee. You can cancel yourself, online, in two clicks.
What it costs
| Item | Detail |
|---|---|
| Price | $449.00 per month, plus applicable sales tax |
| What's included | Unlimited jobs, unlimited users on your account, every feature. No per-seat charges, no per-claim charges, no add-ons. |
| Free trial | Not currently offered. If we introduce one, its exact terms will be stated here and at checkout before you enter a card. |
| Billing cycle | Monthly, on the anniversary of the day you subscribed |
| Payment methods | Major credit and debit cards, processed by our payment processor. We never see or store your full card number. |
| Statement descriptor | [CARD STATEMENT DESCRIPTOR] |
Our pricing is a flat monthly fee. We do not charge a percentage of any amount a carrier approves, we do not charge per claim, and we do not offer contingent or success-based pricing of any kind.
Before you are charged
Before you enter payment details you will see the price, the billing frequency, the renewal date and the cancellation method, and you must tick a box confirming you understand the subscription renews automatically until you cancel. We email you a copy of those terms immediately after you subscribe.
How to cancel
- Sign in to Claims Suite.
- Go to Account → Billing.
- Choose Cancel subscription and confirm.
That is the whole process. There is no phone call, no retention queue, and no form to wait on. If you would rather email, write to support@claimssuite.com from your account address and we will cancel it for you.
Timing. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. To avoid the next charge, cancel at least one day before your renewal date. Your renewal date is shown in Account → Billing.
Refunds
We do not offer refunds. Cancelling stops future charges: you keep full access until the end of the period you have already paid for, and you are simply never charged again. We do not pro-rate part-months.
Billing errors are different. If you were charged in error — a duplicate charge, or a charge after you cancelled — email support@claimssuite.com and we will refund the erroneous charge in full, promptly.
Nothing on this page limits any non-waivable right to a refund you may have under the law of your state.
Price changes
If we change the price of your plan we will email you at least 30 days before it takes effect, and the new price applies only from your next renewal. You can cancel before then and never be charged the new amount.
Failed payments
If a payment fails we retry over several days and email you. If it still fails, access is suspended rather than deleted, and your data is retained so you can restore it by updating your card.
Taxes
Prices are shown exclusive of tax. Sales tax is calculated at checkout based on your billing address, because SaaS is taxable in some states and not others.
Your data when you leave
You can export your data at any time while your account is active. See the Privacy Policy for how long we keep it afterwards.